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Open the rand worksheetFor orders delivered in South Africa · Updated October 5, 2026
Shopping from overseas:
tax and card tips for South Africa.
Confirm dispatch, get an import-cost estimate and check your card before paying. Ordinary import VAT is 15% of an adjusted customs base, and the personal-import threshold and card-payment permission are different limits. Choose your situation, or save the seven questions.
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In short
A rand price does not prove local stock, prepaid taxes or domestic card processing.
An illustrative R1,000 item can have R1,679.30 in known costs; card and other unconfirmed charges remain open.
Ask about the return address and customs-refund procedure before sending anything back. A card dispute has its own conditions.
A Muchita guide to private online purchases of physical goods delivered in South Africa. Sources checked 5 October 2026. The rand example is fictional, with an assumed duty rate and handling quote; it is not a verified offer or delivered price. Product, carrier and issuer terms affect actual costs. Muchita earns no commission from the named businesses. Spotted something outdated? Email privacy@muchita.ai.
Your order
What should you check before paying?
Choose the conditions that match your order. Several can apply together: an overseas refurbished item can also have prepaid import charges. The full answers remain in the table below.
Is this stock already cleared in South Africa?
Confirm the actual dispatch address and seller, not just a rand display or local-looking domain. Ask whether import taxes are already dealt with and what delivery costs remain. A foreign-owned shop can have local stock; product controls, card processing and return conditions still need their own check.
SARS: Customs and Excise current notices
Checked 5 October 2026. Private purchases delivered in South Africa. Several cases may apply to one order.
Get an import-cost estimate before paying
Before buying ordinary imported goods, ask the seller or clearing party for a written estimate showing expected customs value, origin, tariff heading and duty or other levies. Reconcile it with the final assessment after import. Import VAT is normally 15% of the applicable added tax value, not just 15% of checkout. The 10% customs-value uplift where applicable is a VAT-base adjustment, not a separate cash fee. A small parcel is not automatically tax-free; carrier handling can remain due.
SARS: Duties and Taxes for Importers · SARS: Valuation of imports policy revision5
Checked 5 October 2026. Private purchases delivered in South Africa. Several cases may apply to one order.
What exactly did the seller collect?
Save the invoice and ask whether the collection covers South African import VAT, duty, clearance and all carrier work. Identify who corrects a duplicate or inaccurate charge. An import-fee deposit is not proof that every final cost is paid. Count confirmed prepaid amounts once; keep unconfirmed fees open.
SARS: Valuation of imports policy revision5
Checked 5 October 2026. Private purchases delivered in South Africa. Several cases may apply to one order.
Check the annual import code and the card payment separately
Qualifying personal imports under customs code 70707070 have a R150,000 cumulative calendar-year threshold, with automated rejection above it. SARB increased the relevant card-payment permission to R100,000 per transaction on 8 April 2026; issuer limits may be lower. Do not split one transaction to evade that limit. Neither threshold removes tax or product controls. Ask about registration and the correct bank payment route before paying.
SARS: Private imports code 70707070 · SARB: Final Exchange Control Circular12/2026
Checked 5 October 2026. Private purchases delivered in South Africa. Several cases may apply to one order.
Confirm the import route before ordering
Used or refurbished goods can need an ITAC check and permit, with product-specific exceptions. Medicines and medical devices have separate SAHPRA routes; unregistered medicine needs the appropriate authorization. A traveller allowance, prescription, personal-use label or successful card payment is not proof that an online parcel may enter. Ask the relevant authority about the exact product first.
ITAC / Government Gazette: Import Control Notice R.91 February2012 · SAHPRA: Clarification on importing medicines · SAHPRA: Section21 latest guidance locator
Checked 5 October 2026. Private purchases delivered in South Africa. Several cases may apply to one order.
Keep the budget unfinished
Ask for the actual seller and product, dispatch country, South African delivery, declared value and origin, itemized prepaid taxes, shipping, carrier work and return address. Ask the bank about currency conversion, processing and card-dispute rules. Unknown fees are not zero, and free shipping does not mean tax-free delivery.
SARS: Valuation of imports policy revision5
Checked 5 October 2026. Private purchases delivered in South Africa. Several cases may apply to one order.
| Your situation | First question | What to do |
|---|---|---|
| Sent from South Africa | Is this stock already cleared in South Africa? | Confirm the actual dispatch address and seller, not just a rand display or local-looking domain. Ask whether import taxes are already dealt with and what delivery costs remain. A foreign-owned shop can have local stock; product controls, card processing and return conditions still need their own check. |
| Sent from overseas | Get an import-cost estimate before paying | Before buying ordinary imported goods, ask the seller or clearing party for a written estimate showing expected customs value, origin, tariff heading and duty or other levies. Reconcile it with the final assessment after import. Import VAT is normally 15% of the applicable added tax value, not just 15% of checkout. The 10% customs-value uplift where applicable is a VAT-base adjustment, not a separate cash fee. A small parcel is not automatically tax-free; carrier handling can remain due. |
| Import charges paid at checkout | What exactly did the seller collect? | Save the invoice and ask whether the collection covers South African import VAT, duty, clearance and all carrier work. Identify who corrects a duplicate or inaccurate charge. An import-fee deposit is not proof that every final cost is paid. Count confirmed prepaid amounts once; keep unconfirmed fees open. |
| A large order or many imports | Check the annual import code and the card payment separately | Qualifying personal imports under customs code 70707070 have a R150,000 cumulative calendar-year threshold, with automated rejection above it. SARB increased the relevant card-payment permission to R100,000 per transaction on 8 April 2026; issuer limits may be lower. Do not split one transaction to evade that limit. Neither threshold removes tax or product controls. Ask about registration and the correct bank payment route before paying. |
| Used goods or a regulated product | Confirm the import route before ordering | Used or refurbished goods can need an ITAC check and permit, with product-specific exceptions. Medicines and medical devices have separate SAHPRA routes; unregistered medicine needs the appropriate authorization. A traveller allowance, prescription, personal-use label or successful card payment is not proof that an online parcel may enter. Ask the relevant authority about the exact product first. |
| I am missing information | Keep the budget unfinished | Ask for the actual seller and product, dispatch country, South African delivery, declared value and origin, itemized prepaid taxes, shipping, carrier work and return address. Ask the bank about currency conversion, processing and card-dispute rules. Unknown fees are not zero, and free shipping does not mean tax-free delivery. |
Sent from South AfricaIs this stock already cleared in South Africa?
What to do: Confirm the actual dispatch address and seller, not just a rand display or local-looking domain. Ask whether import taxes are already dealt with and what delivery costs remain. A foreign-owned shop can have local stock; product controls, card processing and return conditions still need their own check.
Sent from overseasGet an import-cost estimate before paying
What to do: Before buying ordinary imported goods, ask the seller or clearing party for a written estimate showing expected customs value, origin, tariff heading and duty or other levies. Reconcile it with the final assessment after import. Import VAT is normally 15% of the applicable added tax value, not just 15% of checkout. The 10% customs-value uplift where applicable is a VAT-base adjustment, not a separate cash fee. A small parcel is not automatically tax-free; carrier handling can remain due.
Import charges paid at checkoutWhat exactly did the seller collect?
What to do: Save the invoice and ask whether the collection covers South African import VAT, duty, clearance and all carrier work. Identify who corrects a duplicate or inaccurate charge. An import-fee deposit is not proof that every final cost is paid. Count confirmed prepaid amounts once; keep unconfirmed fees open.
A large order or many importsCheck the annual import code and the card payment separately
What to do: Qualifying personal imports under customs code 70707070 have a R150,000 cumulative calendar-year threshold, with automated rejection above it. SARB increased the relevant card-payment permission to R100,000 per transaction on 8 April 2026; issuer limits may be lower. Do not split one transaction to evade that limit. Neither threshold removes tax or product controls. Ask about registration and the correct bank payment route before paying.
Used goods or a regulated productConfirm the import route before ordering
What to do: Used or refurbished goods can need an ITAC check and permit, with product-specific exceptions. Medicines and medical devices have separate SAHPRA routes; unregistered medicine needs the appropriate authorization. A traveller allowance, prescription, personal-use label or successful card payment is not proof that an online parcel may enter. Ask the relevant authority about the exact product first.
I am missing informationKeep the budget unfinished
What to do: Ask for the actual seller and product, dispatch country, South African delivery, declared value and origin, itemized prepaid taxes, shipping, carrier work and return address. Ask the bank about currency conversion, processing and card-dispute rules. Unknown fees are not zero, and free shipping does not mean tax-free delivery.
Ask the seller: Who is the legal seller, where will this exact item ship from, and can you deliver it to my South African address? Please itemize the product, shipping and prepaid import charges, identify any remaining carrier costs, and confirm the return address.
Import VAT and duty
Why 15% of the checkout price can be the wrong budget
For ordinary imported goods, SARS calculates import VAT at 15% of the applicable added tax value: customs value, plus a 10% uplift on that value where applicable, plus non-rebated duties. The uplift changes the VAT base; it is not a separate 10% cash charge. The customs-union origin rules affect the uplift. Shipping a parcel through Namibia does not by itself establish qualifying origin.
Customs value uses the relevant FOB valuation rules - the export point - and the required adjustments. Separately identified transport after that point can be excluded when it was included in the price. Customs conversion need not equal your card statement's rand amount. Before paying, get an estimate from the seller or clearing party with the expected value, origin and tariff heading. Check the final assessment after import. SARS valuation policy
The tariff schedules depend on the product, origin and procedure. There is no single rate for every overseas order. A zero-duty item can still have import VAT and handling. Keep uncertain charges open.
| What you see | What it does not establish | Next check |
|---|---|---|
| A rand price or local-looking shop | Local dispatch, the legal seller or cleared South African stock. | Ask for the dispatch address, seller identity and delivery terms. |
| A parcel costing less than R500 | An automatic tax-free allowance. | Get a current product-specific estimate; do not use the old small-parcel concession as a universal rate. |
| Free shipping | Paid import VAT, duty or carrier work. | Confirm each charge separately. |
| VAT or an import-fee deposit at checkout | All final import charges paid. | Keep the invoice and identify who handles a duplicate or final adjustment. |
A rand price or local-looking shopLocal dispatch, the legal seller or cleared South African stock.
Next check: Ask for the dispatch address, seller identity and delivery terms.
A parcel costing less than R500An automatic tax-free allowance.
Next check: Get a current product-specific estimate; do not use the old small-parcel concession as a universal rate.
Free shippingPaid import VAT, duty or carrier work.
Next check: Confirm each charge separately.
VAT or an import-fee deposit at checkoutAll final import charges paid.
Next check: Keep the invoice and identify who handles a duplicate or final adjustment.
SARS's 2024 parcel announcement describes historical changes. Its September 2026 VAT update confirms removal of specified low-value BLNS import exemptions. Neither establishes a blanket 20% duty for every parcel today.
Fictional rand example
A R1,000 item can have R1,679.30 in known costs
This is an illustration, not a retailer offer or a verified delivered total. Assume the accepted customs value and product price are both R1,000, international freight is separately R200 after the export point, duty is a hypothetical 20%, and no other levy applies. The real product's classification and assessment can change these assumptions.
| Component | Calculation | Cash in this example |
|---|---|---|
| Product / accepted customs value | Assumed R1,000 | R1,000.00 |
| Separate international freight | Assumed R200 after the export point | R200.00 |
| Duty | Illustrative 20% × R1,000 | R200.00 |
| VAT-base uplift | 10% × R1,000 = R100 | No separate cash charge |
| Import VAT | 15% × (R1,000 + R100 + R200 duty) | R195.00 |
| Handling | Assumed confirmed payable quote | R84.30 |
| Known spending subtotal | Product + freight + duty + VAT + handling | R1,679.30 |
| Still open | Card conversion/issuer cost, other carrier work, any return postage | Unknown; may be added |
Product / accepted customs valueAssumed R1,000
Cash in this example: R1,000.00
Separate international freightAssumed R200 after the export point
Cash in this example: R200.00
DutyIllustrative 20% × R1,000
Cash in this example: R200.00
VAT-base uplift10% × R1,000 = R100
Cash in this example: No separate cash charge
Import VAT15% × (R1,000 + R100 + R200 duty)
Cash in this example: R195.00
HandlingAssumed confirmed payable quote
Cash in this example: R84.30
Known spending subtotalProduct + freight + duty + VAT + handling
Cash in this example: R1,679.30
Still openCard conversion/issuer cost, other carrier work, any return postage
Cash in this example: Unknown; may be added
The Post Office's 2026/27 rates list R84.30 for incoming parcels and R43.55 for other postal items, separate from SARS charges. These are SAPO fees, not every courier's fees. This example assumes the carrier confirms R84.30 as the payable amount with no additional tax on that fee; the handling passage alone does not establish that VAT is included.
The R100 uplift is used only to calculate VAT. Freight is counted once in spending and is not added again to this stipulated FOB customs value. The unknown costs prevent a final delivered-price claim.
Two different checks
R150,000 a year and R100,000 a transaction mean different things
For qualifying personal, non-resale imports, SARS permits code 70707070 with the required identifying details for a person located in South Africa. Its cumulative calendar-year value threshold is R150,000. Automated rejection above that threshold began on 20 November 2025; SARS gives formal registration and a new declaration as the route forward. The code does not remove tax or product controls. The current FAQ does not teach the old three-imports-per-year shortcut.
For the relevant foreign-currency card payments for imports, SARB Circular 12/2026 raised the permission to R100,000 per transaction on 8 April 2026. The current dealer manual, B.16(E) agrees. Do not split one transaction to evade the limit. Your issuer's limits, balance and international controls may be lower. Ask the bank for the appropriate payment route before a larger order.
Capitec's current personal fee page still shows R50,000 in its regulatory footnote. That conflicts with the final SARB rule; it does not prove that the bank will approve R100,000 on your card. Check the issuer's actual authorization conditions instead of copying either figure into a promised card limit.
Credit and debit cards
Compare the conversion and read the approval
If checkout offers rand and a foreign currency, compare the same order using the seller's quoted rate and markup and your card's conversion and fees. Visa explains currency-conversion disclosure and choice at participating merchants and ATMs. Applying that comparison to an online checkout is our budgeting advice; a currency menu alone does not identify DCC or establish one cheapest choice.
A concrete fee example: Capitec's personal tariff lists R2.00 for successful international online processing, with VAT included. It is a fixed rand fee, not 2%, and its scope includes locally initiated international processing. The bank's business tariff is different. This fee alone does not establish the exchange rate or every cost; a rand display does not prove domestic processing.
Before approving, read the actual merchant, amount and currency in the bank request. An OTP or 3-D Secure screen does not certify the shop. Open unexpected parcel-payment messages through the carrier's known channel and check the tracking record and invoice independently. The NFO parcel-phishing case shows how a small alleged collection fee led to a much larger payment.
Use your own issuer's repayment and interest terms. Save the payment currency, amount and confirmation. A foreign refund can produce a different rand amount; ask whether processing fees are recoverable. Do not assume the refund repeats the purchase conversion.
Return address and deadlines
A seller return, a card dispute and a tax refund have separate rules
For covered ordinary online purchases of goods, ECTA's cooling-off period is seven days after receipt, with only the direct return cost charged and a refund within 30 days of cancellation. Exceptions include personalized or made-to-order goods, rapidly deteriorating goods, auctions, certain unsealed software/recordings and books. Check the full applicable exclusions. ECTA sections 42-44 · CGSO consumer-rights guide
Where the CPA applies, covered defects have a separate six-month supplier return route with repair, replacement or refund under the applicable conditions. These rules and a manufacturer's warranty answer different questions. Get the exact return address, authorization, postage quote and cost allocation for a defect versus change of mind before purchase.
ECTA's consumer chapter contains a foreign-law safeguard; an overseas governing-law clause does not automatically remove its protections where the chapter applies. Jurisdiction and practical enforcement still need assessment. Do not assume every foreign seller is automatically within an enforceable CPA claim.
For an ordinary seller problem, preserve the order, invoice, tracking and correspondence; contact the seller and ask your issuer promptly about the applicable card-dispute category and deadline. NFO explains merchant card payments versus EFT: scheme rules can support qualifying debit or credit card disputes, while an EFT is not a card chargeback. A card purchase does not guarantee a refund. Suspected misuse needs immediate bank contact to secure the card.
The CGSO decision tree starts with the supplier and includes routing for foreign-company complaints; that does not promise enforcement abroad. A complaint about your South African bank goes through the bank first, then the NFO Banking and Credit Division if unresolved.
| The problem | First action | Keep this distinction |
|---|---|---|
| Changed your mind | Check the covered cooling-off rule and exclusions; notify the seller in time. | Return postage and any separate import refund need their own budget. |
| Item did not arrive or is wrong | Save delivery/order evidence, contact the seller and ask the issuer promptly. | Card scheme conditions and deadlines vary; there is no universal automatic refund. |
| Suspected fraud or a different approval amount | Secure the card through the bank's known channel immediately. | Do not wait for an ordinary seller response. |
| Goods returned overseas | Ask the clearing party about the tax-refund route before dispatch. | A seller's return label does not finish the customs procedure. |
Changed your mindCheck the covered cooling-off rule and exclusions; notify the seller in time.
Keep this distinction: Return postage and any separate import refund need their own budget.
Item did not arrive or is wrongSave delivery/order evidence, contact the seller and ask the issuer promptly.
Keep this distinction: Card scheme conditions and deadlines vary; there is no universal automatic refund.
Suspected fraud or a different approval amountSecure the card through the bank's known channel immediately.
Keep this distinction: Do not wait for an ordinary seller response.
Goods returned overseasAsk the clearing party about the tax-refund route before dispatch.
Keep this distinction: A seller's return label does not finish the customs procedure.
Before posting it back
Check the tax-refund procedure before re-export
A merchant refund does not automatically refund duty, VAT, carrier work, original delivery or card costs. SARS's refund policy requires prior application for relevant return routes and compulsory pre-export examination for item 522.02. That item has qualifying reasons, such as specified damage, non-conformity or goods legally unsaleable; ordinary change of mind alone does not establish the claim.
Before sending the parcel, ask the clearing party which route fits, what documents and examination are required, and which deadline applies. Preserve the assessment, proof of payment and export evidence. SARS endorsement requirements confirm why an ordinary return label is insufficient.
The exact product matters
A refurbished laptop or medicine needs a separate check
Used and refurbished imports can need an ITAC permit. The operative import-control notice has specific exceptions; household effects of returning citizens or people entering for residence are not a blanket exception for a resident's online used-goods order. Check the exact product and amended rule with ITAC through the government permit guidance before payment and shipment. A low price or private-import code does not remove product controls.
For medicines, use the appropriate authorized import route. Unregistered medicines need the applicable authorization, including section 21 where relevant. An overseas prescription, personal-use label or traveller's carried-medicine allowance is not permission for an internet parcel. Ask your treating professional and SAHPRA before paying. SAHPRA import clarification · Current section 21 guidance
Medical devices have separate SAHPRA guidance. Confirm the exact device route; we could not open the latest linked detailed document and do not infer an exemption. For ordinary electrical purchases, confirm the included power supply, plug, voltage, local features and warranty service. That product check does not certify regulatory approval.
Keep a record
Six actions before you approve the payment
Identify the item and seller.
Record the exact model, variant, quantity, condition, included accessories, availability and legal seller.
Confirm the journey.
Get dispatch country and delivery to your South African address in writing. Keep origin, dispatch and return address separate.
Request an itemized estimate.
Record product, shipping, expected VAT/duty and carrier work. Mark each as paid, estimated or unknown, and identify who corrects duplicate collection.
Check both limits and product controls.
Review cumulative private-import value, the appropriate card-payment route and any exact-product permit before shipment.
Budget the card and the return.
Compare currency offers with issuer terms; record the approval, return address, deadline and postage quote. Ask about customs recovery before re-export.
Keep evidence and act promptly.
Save the invoice, estimate, final assessment, card payment and tracking. Report suspected misuse immediately through the bank's known channel.
The product you chose
Compare matching prices, then keep the import budget beside them
Match the exact model, variant, quantity and condition before comparing offers. Use the same currency and tax basis, verified availability, membership and purchase terms. A local VAT-inclusive price and an overseas ex-tax sticker price are not a ready-made saving.
Muchita ranks verified normalized item prices. Shipping is disclosed separately as free, an added amount or unknown; it does not reorder an item-price result. A foreign storefront needs delivery evidence to be featured when you request local sellers only. Your import-cost estimate stays a separate budget.
The blank rand worksheet lets you enter checked offers and share your comparison. Your entries are not a verified store search or customs assessment. Automatic store checking uses Muchita Shopping in Chrome on a computer; choose South Africa as your shopping country.
Check stores in desktop Chrome
Add the free Muchita Shopping extension, then choose your product, variant and shopping country. No saving is guaranteed.
Get Muchita for ChromeQuestions and answers
Fair questions,
plain answers.
Is an overseas order under R500 tax-free?
Do not assume so. Get a current estimate for the actual product, origin and import procedure. Historical small-parcel concessions are not a current universal tax calculator; VAT and carrier work can remain payable.
Why can import VAT be more than 15% of the item price?
The ordinary VAT calculation uses the applicable added tax value, including the customs-value uplift where applicable and non-rebated duties. The uplift increases the VAT base; it is not a separate cash payment.
Are R150,000 and R100,000 the same limit?
No. R150,000 is the cumulative calendar-year threshold for qualifying personal imports using customs code 70707070. R100,000 is SARB's relevant foreign-currency card-payment permission per transaction from 8 April 2026. Your issuer can have lower limits. Neither removes tax or product controls.
Do I have to register after three imports?
The current SARS personal-import FAQ specifies the annual value threshold and qualifying conditions, rather than the frequently repeated three-imports-per-year rule. Follow the current FAQ and registration route if the cumulative threshold is exceeded.
Will a credit card automatically get my money back?
No. A qualifying merchant credit or debit card payment may have a scheme dispute route, with conditions, evidence and issuer deadlines. An EFT is not a card chargeback. Contact the seller for an ordinary purchase dispute and ask the issuer promptly; suspected misuse needs immediate bank contact.
Does choosing rand avoid overseas card fees?
A rand display does not establish domestic processing or the cheapest conversion. Compare the same order with your own issuer's current rate and fees. Capitec's cited personal R2 processing fee is a scoped example, not a fee for every bank or every card.
How long do I have to change my mind about an online purchase?
For covered ordinary goods, ECTA gives seven days after receipt, with exclusions and direct return cost. Check whether it applies to your transaction and product. A defective-goods remedy and any separate disclosure-failure remedy have different conditions; foreign enforcement is not guaranteed.
Does a seller refund customs tax when I return the parcel?
Not automatically. Ask the clearing party before posting the return about the qualifying tax-refund route, prior application, inspection, evidence and deadline. Merchant, carrier and card refunds have their own conditions.
Can I use the checklist without installing the extension?
Yes. Copy, download or print it on your phone or computer. The rand worksheet also works without the extension. Automatic store checking requires Muchita Shopping in desktop Chrome.
Sources
Every claim,
traceable.
- SARS: Duties and Taxes for ImportersImport VAT formula, customs-value uplift and the origin qualification. Checked October 5, 2026.
- SARS: Valuation of imports policy revision5Customs valuation, FOB adjustments and the customs conversion basis. Checked October 5, 2026.
- SARS: Current customs schedulesCurrent product classification and tariff schedules. Checked October 5, 2026.
- SARS: VAT Connect issue21 September2026September 2026 changes to specified low-value BLNS import exemptions. Checked October 5, 2026.
- South African Post Office: 2026/27 Postal rates2026/27 rates, printed page 19: incoming postal handling; quoted fees differ by service. Checked October 5, 2026.
- SARS: Private imports code 70707070Conditions and cumulative calendar-year threshold for personal-import code 70707070. Checked October 5, 2026.
- SARB: Final Exchange Control Circular12/2026Final 8 April 2026 increase to the relevant R100,000 per-transaction card permission. Checked October 5, 2026.
- SARB: 2026 current Authorised Dealer ManualB.16(E), read with Circular 12/2026: card-payment permission and no split evasion. Checked October 5, 2026.
- Capitec: Personal card fees2026 live pagePersonal 2026 fixed processing fee. The older R50,000 footnote conflicts with the final SARB amendment; confirm issuer controls. Checked October 5, 2026.
- Visa: Dynamic currency conversion disclosureConversion disclosure and choice at merchants/ATMs. Online cost comparison is our synthesis. Checked October 5, 2026.
- National Financial Ombud: Parcel fee and OTP scam caseParcel-fee phishing case: read the approval details and use known bank/carrier channels. Checked October 5, 2026.
- National Financial Ombud: Chargebacks when do they applyMerchant credit/debit card disputes differ from EFT transfers. Checked October 5, 2026.
- South African Government: ECTA2002 enacted originalGovernment act, sections 42-48, read with current CGSO guidance: cooling-off, exclusions and scope. Checked October 5, 2026.
- Consumer Goods and Services Ombud: Your rights explainedCurrent explanation of online cooling-off and covered defective-goods rights. Checked October 5, 2026.
- Consumer Goods and Services Ombud: Complaint decision treeSupplier-first complaint routing, including foreign-company questions. Checked October 5, 2026.
- National Financial Ombud: Banking and Credit DivisionBank complaint scope and the Banking and Credit Division route. Checked October 5, 2026.
- SARS: Refunds and drawbacks policy revision22Revision 22: qualifying return routes, prior application and pre-export examination. Checked October 5, 2026.
- SARS: Customs endorsement documents requirementsDocuments and examination for applicable customs-refund routes. Checked October 5, 2026.
- ITAC / Government Gazette: Import Control Notice R.91 February2012Operative used-goods control and narrowly scoped exceptions, read with amendments. Checked October 5, 2026.
- ITAC: Current import-control regulations indexCurrent index for the import-control notice and its amendments. Checked October 5, 2026.
- South African Government: Import permit for general goodsImport-permit guidance and the route for an exact-product ITAC enquiry. Checked October 5, 2026.
- SAHPRA: Clarification on importing medicinesMedicine import authorization; personal labels and prescriptions do not establish parcel permission. Checked October 5, 2026.
- SAHPRA: Section21 latest guidance locatorCurrent version 6 guidance for section 21 access to unregistered medicines. Checked October 5, 2026.
- SAHPRA: Personal medical device import March2026March 2026 locator. Detailed linked guidance was unavailable; no device exemption inferred. Checked October 5, 2026.
Primary regulator, government, carrier, issuer and ombud sources checked 5 October 2026. Source scopes and access limits are stated above. Currency comparisons and seller questions are our synthesis; the worked example is fictional. Rules and tariffs can change, so confirm the exact product, issuer and carrier before paying.
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